The Complaint Process

If you believe your child's rights have been denied, the law provides a way for you to file a complaint. You may file  with the Pennsylvania Department of Education's Bureau of Special Education, Division of Compliance, Monitoring and Planning, 333 Market Street, Harrisburg, PA 17126-0333. To file a complaint you must include specific information and suggest a resolution for the problem to the extent known.  When you file a complaint with the state, you must also send a copy to the educational agency.

The following links will give you an opportunity to review frequently asked questions about the process, the complaint information packet and form. 

BSE Division of Compliance Complaint Questions & Answers in English (pdf)
BSE Division of Compliance Complaint Questions & Answers in Spanish (pdf)

Complaint Information Packet and Form in English (pdf)
Complaint Form only in English  (pdf)

Complaint Information Packet and Form in Spanish (pdf)
Complaint Form only in Spanish  (pdf

Before you file a formal complaint, you may want to speak with the Special Education ConsultLine.  A Specialist will provide important information about the complaint process and inform you of other options that may be available  for addressing your concerns.  If you need more information about the complaint process or if you are unable to print the packet and would like to receive a complaint form by mail, please contact the Special Education ConsultLine at 1-800-879-2301 (within the state of Pennsylvania) or 717-541-4960 ext. 3332.